• Assist providers with general dermatology patient care and procedures
• Assist with Mohs surgery, including surgical preparation, room setup, assist the doctor during the procedure, patient care, and maintaining a sterile environment
• Perform specimen handling and proper labeling
• Provide wound care and patient education as directed
• Maintain accurate and timely documentation in the electronic medical record
• Clean, disinfect, and restock clinical areas
• Follow OSHA, infection control, and company safety standards
• Work collaboratively with providers, MAs, and front-office staff
• Travel with our clinical team to multiple office locations throughout the area

This Position May Be a Great Fit for You If You:

• Have previous Medical Assistant experience.
• Have experience assisting with surgical procedures or Mohs surgery
• Are comfortable working in a fast-paced clinical environment
• Have excellent attention to detail and patient-care skills
• Are dependable, flexible, and willing to travel between locations
• Work well independently and as part of a team
• Maintain professionalism and patient confidentiality
• Are willing to work overtime when needed

Benefits Package:

• Medical, dental, vision

• Paid time off

• Holiday pay

• 401k with company Safe Harbor match

Why Join Our Team?

• Gain valuable experience in multiple dermatology settings
• Work alongside an experienced clinical team
• Opportunity for overtime
• Be part of a growing dermatology organization

If you are an energetic, dependable Medical Assistant who enjoys learning, teamwork, patient care, and a fast-paced environment, we would love to hear from you!

The ideal candidate is confident communicating with patients by phone, able to explain medical information in a professional and compassionate manner, and skilled at anticipating patient concerns and helping patients feel comfortable throughout their care.

We are seeking a professional, compassionate, and highly organized Clinical Care Coordinator to join our team. The Clinical Care Coordinator plays an important role in guiding patients through their treatment process by coordinating benefits verification, authorizations, treatment planning, procedure scheduling, and follow-up.

Essential Responsibilities

• Verify patient insurance benefits and coverage.
• Obtain required insurance authorizations for procedures and treatments.
• Communicate with patients regarding test and biopsy results, treatment plans, and recommended procedures in accordance with provider direction.
• Schedule procedures and patient appointments by telephone while optimizing patient satisfaction, provider schedules, and treatment room utilization.
• Educate patients regarding upcoming procedures, preparation, expectations, and next steps.
• Provide compassionate support to patients by anticipating anxieties, answering questions, and helping patients feel informed and comfortable.
• Maintain and monitor the department's results and surgery logs to ensure recommended procedures and surgeries are completed and appropriately documented.
• Follow up with patients and/or offices as necessary regarding outstanding procedures, results, or treatment plans.
• Communicate professionally and effectively with patients, providers, insurance companies, and other members of the healthcare team.
• Demonstrate excellent telephone etiquette and maintain a professional, courteous, and compassionate demeanor at all times.
• Protect and maintain patient privacy and dignity and ensure patient confidentiality at all times.
• Adhere to all HIPAA guidelines, regulations, and company policies.
• Maintain accurate and timely documentation in the patient's medical record and applicable department logs.
• Participate in staff meetings, educational meetings, and required training.
• Keep the department manager, informed of problems, concerns, delays, or other issues requiring attention.
• Perform other related duties and responsibilities as required.

Qualifications & Experience

• High school diploma or GED required.
• Current certification, if applicable to the position.
• Minimum of one year of medical experience in a physician's office.
• Experience in dermatology or a specialty medical practice is a plus.
• Strong professional verbal and written communication skills.
• Excellent telephone communication and patient service skills.
• Ability to explain information clearly and compassionately to patients.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and follow through on outstanding items.
• Ability to work independently while also functioning effectively as part of a team.
• Professional appearance and demeanor.
• Commitment to patient confidentiality and HIPAA compliance.

Skills & Abilities

• Ability to operate a multi-line telephone system and answer telephone calls in a pleasant, professional, and helpful manner.
• Excellent telephone etiquette and customer service skills.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the general public.
• Ability to read, write, and communicate effectively both orally and in writing.
• Ability to maintain confidentiality and protect sensitive patient information.
• Ability to maintain accurate records, files, logs, and documentation.
• Ability to operate a personal computer and utilize standard office software and electronic medical record systems.
• Ability to organize, prioritize, and complete multiple tasks with accuracy and attention to detail.
• Knowledge of basic arithmetic and ability to perform basic mathematical calculations.
• Ability to communicate professionally and compassionately with patients who may be anxious, concerned, or uncertain about their treatment.
• Ability to maintain confidentiality and comply with all HIPAA guidelines and regulations.
• Ability to exert physical effort as necessary to maintain, retrieve, organize, and distribute files and records.

Physical Abilities & Requirements

• Ability to sit and/or stand as associated with a normal office environment.
• Manual dexterity sufficient for operating a calculator, computer keyboard, telephone, and other standard office equipment.
• Ability to perform routine office activities involving filing, organizing, retrieving, and distributing records and files.
• Ability to move and handle files and office materials as required.
• Ability to communicate effectively with patients, staff, providers, and the public in person and by telephone.
• Must maintain a current and valid driver's license.

What We're Looking For

We are looking for someone who is organized, dependable, compassionate, detail-oriented, and confident communicating with patients. The right candidate will understand that excellent patient care goes beyond scheduling an appointment—it means making sure patients understand what is happening, know what to expect, and feel supported throughout their treatment.

Essential Duties and Responsibilities:

• Answer, orient, and greet patients in an enthusiastic manner.

• Determine the appropriate clinic location and schedule patients into our computer system accordingly.

• Obtain required demographic, insurance, and eligibility information and enter it into the system accurately to ensure proper claim filing.

• Determine if the patient’s insurance needs a referral and start the referral process.

• Maintains professional working relationships with all contacts, both internal and external.

• Provide timely responses to all inquiries (verbal / written) regarding patient accounts

• Exhibits high patient-service attitude at all times.

• 100% of work time spent on answering calls and scheduling appointments.

PATIENT CARE is OUR PRIORITY and YOU ARE THE FIRST FACE OF THE PRACTICE! 

• Professional & Pleasant voice

• Detail oriented

• Ability to log a lot of necessary information into the system accurately

• Ability to work as a team

• Complete daily tasks

• PATIENT CARE IS OUR PRIORITY!

Qualifications:

• At least one year of previous experience in healthcare

• Strong organizational skills

• Ability to thrive in a fast-paced environment

Benefits Package:

• Medical, dental, vision

• Paid time off

• Holiday pay

• 401k with company Safe Harbor match

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person